Terms and Conditions
By way of payment to Mentawai Surf Camp, all guests abide by our terms & conditions.
Please read below carefully and if you have any questions – please don’t hesitate to email us at any time…
Mentawai Surf Camp is obliged to charge guests a $6 AUD/day service tax.
Mentawai Surf Camp is not liable for any damage to any personal items, theft, illness, injury or death caused while travelling or staying at the camp.
Mentawai Surf Camp reserves the right to cancel a person’s accommodation due to inappropriate behaviour.
CANCELLATIONS AND REFUNDS: There will be no refunds issued once deposit payment is received. There will be no refunds on final payments.
Mentawai Surf Camp reserves the right to withdraw a booking if full payment isn’t made within 30 days of departure. Remember that deposits secure room spaces. No deposit – means no reservation. Late payments if not cancelled will incur an 80AUD penalty fee.
Mentawai Surf Camp insists that all guests have travel insurance and it is the responsibility of the guest to arrange his or her travel insurance prior to the departure of their country of origin. Guests must show proof of insurance upon arrival.
Mentawai Surf Camp is not liable in any situation to pay extra expenses, which may be due to delays, natural disasters, war, civil unrest, terrorism, acts of god etc.
Mentawai Surf Camp is not responsible for any guests actions and will not be involved in any legal matters related to crime, drugs or anything that is against the law, both in the guests country of origin and/or Indonesia. Mentawai Surf Camp’s guests must have 6 months validity in their passport.
Mentawai Surf Camp will not be held responsible for any matters related to immigration and take no responsibility with regards to customers visas. Guests should be aware that tourist visa’s obtained on entry at any port in Indonesia is a 30-day non-extendable visa.
Mentawai Surf Camp cannot under any situation extend a visa and will not be held liable for an overstay under any circumstances.
Mentawai Surf Camp recommends that guests seek medical advice before departure and take the necessary medicines/vaccinations instructed by their doctor. All visitors to Indonesia must pay departure tax – at both international and domestic airports. Currently, at time of writing, the figure is 100,000 rp for departure from Indonesia. Domestic flights departure tax of 30,000rp.
Mentawai Surf Camp recommends all guests should check all safety issues, travel warnings, information and advisories related to entering Indonesia before departing their country of origin. It is the guest’s decision to enter Indonesia if there is danger present. All guests, if under the age of 18, must be accompanied by a parent or guardian.
Mentawai Surf Camp will not refund any portion of any trip if related to injury, sickness, or unlawful behaviour. The Surf Camp will assist the guest to the best of their ability, but will not put any other guest in danger. Mentawai Surf Camp is not liable for any Internet or computer related issues that may arise due to the course of the booking process.
Mentawai Surf Camp has the right to alter travel schedules due to weather conditions, safety issues or situations beyond our control.
Mentawai Surf Camp has informed the guest that all travel is at the guest’s own risk. Searching in remote locations may lead to dangers in which the guest has total responsibility in agreement to engagement.
Mentawai Surf Camp will do our utmost to maintain the prices indicated, however prices might need to be adjusted due to circumstances beyond our control.
Mentawai Surf Camp reserves the right to amend prices, before or after your booking, until the full payment is received.
Mentawai Surf Camp reserves the right to change the Terms and Conditions at any time. Costs not included in Price: Excess Baggage, Personal, Spending money, Food not prepared by Mentawai Surf Camp (eating out is additional cost) Alcohol, Travel Insurance, Airport Departure Taxes for international and domestic flights in Indonesia, Passport and Inoculation costs, Personal costs incurred through delay in transport or mechanical breakdown.
Mentawai Surf Camp is not held responsible for tickets once the guests obtain them. We will not be responsible for airline tickets being lost once they have reached the hands of the guests.
Mentawai Surf Camp reserves the right to refuse service to any individual.
Mentawai Surf Camp is secure with all booking information and will not forward any information obtained, except for matters related to the law, which directly affect us.
