By payment to Mentawai Surf Camp, all guests abide by our terms & conditions.
Please read below carefully, and if you have any questions - please don’t hesitate to email us anytime.
Mentawai Surf Camp is not liable for any damage to personal items, theft, illness, injury or death caused while travelling or staying at the camp.
Mentawai Surf Camp reserves the right to cancel a person’s accommodation due to inappropriate behaviour.
CANCELLATIONS AND REFUNDS: There are no refunds on tariffs.
Refunds are only procured through travel insurance companies primarily for evacuations, loss of luggage on arrival at Padang, loss of stay accommodation or missing out on transfer departures due to flight delays or others. Any extra delivery/transfer to the surf camp or any transfer change from the agreed quoted itinerary or budgeted trip allowances is charged with an additional Admin fee before or after the agreed departure.
Obtain a travel insurance deal on the dates you are travelling as soon as you book your place with us to avoid monetary losses due to injuries or loss of accommodation due to flight delays or changes
Mentawai Surf Camp can withdraw a booking if full payment is not received within 30 days of departure. Remember that deposits secure room spaces. No deposit - means no reservation. Late payments, if not cancelled, will incur a penalty fee per person.
Mentawai Surf Camp insists that all guests have travel insurance, and it is the guest's responsibility to arrange his or their travel insurance before the departure of their country of origin.
Mentawai Surf Camp is not liable to pay extra expenses, which may be due to delays, natural disasters, war, civil unrest, terrorism, acts of god etc.
Mentawai Surf Camp is not responsible for any guest's actions. It will not be involved in any legal matters related to crime, drugs or anything against the law, both in the guest's country of origin and Indonesia. Mentawai Surf Camp’s guests must have six months of validity on their passports.
Mentawai Surf Camp will not be held responsible for any matters related to immigration and will take no responsibility regarding customers' visas.
Under any situation, Mentawai Surf Camp cannot extend a visa and will not be held liable for an overstay.
Mentawai Surf Camp recommends that guests seek medical advice before departure and take the necessary medicines/vaccinations instructed by their doctor. All visitors to Indonesia must pay departure tax - at both international and domestic airports.
Mentawai Surf Camp recommends all guests check all safety issues, travel warnings, information and advisories related to entering Indonesia before departing their country of origin. All guests, if under 18, must be accompanied by a parent or guardian.
Mentawai Surf Camp will not refund any portion of any trip related to injury, sickness, unlawful behaviour or homesickness. The Surf Camp will assist the guest to the best of their ability but will not put any other guest in danger. All luggage requirements and limitations are the same as the international airline standard. A 25 kg limit for suitcases or any bag, and the maximum amount of surfboards, bodyboards, longboards, and kneeboards to be transported to and from the islands is 5. Surf skis are too bulky and will not be acceptable to bring to the surf camp.
Mentawai Surf Camp is not liable for any Internet or computer-related issues during the booking process.
Mentawai Surf Camp has the right to alter travel schedules due to weather conditions, safety issues or situations beyond our control.
Mentawai Surf Camp has informed the guest that all travel is at the guest’s own risk. Surfing in remote locations may lead to dangers with which the guest has total responsibility and agrees to engage.
Mentawai Surf Camp will do its utmost to maintain the prices indicated
Mentawai Surf Camp reserves the right to amend prices before or after your booking until the full payment is received.
Mentawai Surf Camp reserves the right to change the Terms and Conditions at any time.
Costs not included in Price: Excess Baggage, Personal, Spending money, Food not prepared by Mentawai Surf Camp (eating out is an additional cost), Alcohol, Travel Insurance, Airport Departure Taxes for international and domestic flights in Indonesia, Passport and Inoculation costs, Personal costs incurred through delay in transport or mechanical breakdown.
Mentawai Surf Camp is not accountable for tickets once the guests obtain them. We will not be responsible for lost airline tickets once they have reached the hands of the guests.
Mentawai Surf Camp is secure with all booking information and will not forward information obtained except for matters related to the law, which directly affect us.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
These Terms and Conditions may have been translated if We have made them available to You on our Service.
You agree that the original English text shall prevail in the case of a dispute.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
If you have any questions about these Terms and Conditions, You can contact us: