Welcome to the front desk

What can we do for you today?

Frequently Asked Questions

What time is check-in/check-out?

Check in happens as soon as you land from your :

-Speedboat transfer (usually after 4pm on the afternoon)

-Fast Ferry via Tuapejat (Mondays, Wednesdays, Fridays and Sundays) at 11.30 am

-Fast Ferry via Siberut (Tuesdays, Saturdays) at 3pm

-Fast Ferry via Siberut (Thursdays) at 11.30 am

Check out:

-Speedboat transfer (usually 7am in the morning)

-Fast Ferry via Tuapejat 12:00

-Fast Ferry via Siberut 12.30

Is there laundry service?

Yes.

please request a laundry bag with our Staff

Can I smoke in the room?

all our rooms are non-smoking.

How to make or change my reservation for the Surfed Out Trip?

Surfed Out Trip format:

Place a deposit of 25% for a 14-night/10-night, or 7-night Surfed Out Trip to begin any day of the week excepts Sundays

Deposits are non-refundable and can be used anytime within the year for another upcoming date if you dont make the original date

You can re-arrange your dates, free of charge, if you change your starting date to a Tuesday, Thursday or Saturday as long as you request it by email and is not conflicting with other bookings

Please send us an email with your preferred dates you would like to come for or to request an already booked trip. Trips can start any day Except Sundays. We recommend starting on a Thursday to catch the fastest ferry to camp.

A minimum of 1 person is required to start a Surfed Out trip.

Full payment is made 30 days before trip commencement to lock in the trip.

Maximum 7 people on any surfed-out format trip any time at the camp with access to up to 4 speedboats

Please email us requesting your trip, your dates, and your dates flexibility.

How to make or change my reservation for the Ace Trip?

A

ce trip format:

Place a deposit of 25% of the total price to get bidding rights for a 14-night Ace trip in a specific month. Individuals or groups of up to 7 people are welcome to bid.
A minimum of 4 people is required to start an Ace trip.

Deposits give the holder(s) bidding right for an Ace trip in a specific month.

Deposits are non-refundable, can be used anytime within two years, and can be used to bid for another upcoming month.

Each month, bidding priority goes to the larger groups.

The starting trip date begins ten nights before a potential swell arrives in the target month.

We will contact the largest group + a combination of other groups or individuals, totalling not more than seven people, to pay their total trip balance price within a minimum of eight nights before the start of the trip.

If a selected party or individual does not confirm or make payment eight nights before the trip, we will pass the availability on to the next best group or individual.

 A non-refundable deposit is needed to be able to place your bid on an Ace trip

Bidding is done privately by Email by specifying a desire to lock in a date. We will update all bidders by Newsletter about the potential surf expedition combination to surf from Kadui to Greenbush with our Swell, Tides and Wind forecast.

Trips will last 14 nights, and we will pick the best 4 - 6 nights to go Glamping on our beach bungalows right in front of Macaronis Wave while we wait for the best conditions of each swell and surf the playground areas.

We will host one monthly Ace trip and seek to start it just before a big swell hits the Mentawais for each month between May-Oct.

Do you accommodate for any dietary requirements?

We can provide for any type of dietary requirement menus

please let us know in advance so that we can cater for your needs

Are vegetarian dishes available in restaurants?

Available upon request. Please let us know when making a reservation.

We also cater for gluten free/intolerant, Celiac disease.

Is there a dress code for the roof-top restaurant/bar?

Please refrain from wearing tank tops, flip-flops and slippers.

Are children allowed in the roof-top restaurant/bar?

All the restaurants except the bar on the top floor are children-friendly.

Can I smoke in the room?

all our rooms are non-smoking.

What's the cancellation policy?

Mentawai Surf Camp reserves the right to cancel a person’s accommodation due to inappropriate behaviour.
CANCELLATIONS AND REFUNDS: There are no refunds on tariffs.

Refunds are only procured through travel insurance companies primarily for evacuations, loss of luggage on arrival at Padang, loss of stay accommodation or missing out on transfer departures due to flight delays or others. Any extra delivery/transfer to the surf camp or any transfer change from the agreed quoted itinerary or budgeted trip allowances is charged with an additional Admin fee before or after the agreed departure.

Obtain a travel insurance deal on the dates you are travelling as soon as you book your place with us to avoid monetary losses due to injuries or loss of accommodation due to flight delays or changes


Mentawai Surf Camp can withdraw a booking if full payment is not received within 30 days of departure. Remember that deposits secure room spaces. No deposit - means no reservation. Late payments, if not cancelled, will incur a penalty fee per person.

Is there a dress code for the roof-top restaurant/bar?

Please refrain from wearing tank tops, flip-flops and slippers.

Are children allowed in the roof-top restaurant/bar?

All the restaurants except the bar on the top floor are children-friendly.

Is there laundry service?

Yes.

please request a laundry bag with our Staff

Where is the Mentawais

The Mentawais lie approximately 150km off the coast of West Sumatra. The gateway to the islands is only via the city of Padang.

Daily flights from Kuala Lumpur or Jakarta serve as your best option of arrival. All domestic airlines accept surfboards

Air Asia: has daily services from Kuala Lumpur and Jakarta

The only way to get to the Mentawai Islands is by boat. Either a private speedboat or a Public Fast Ferry

  • Fast ferry boats leave the city of Padang every day. These public transfer ferries go to Siberut on Tuesdays, Thursdays and Saturdays, then to Tuapejat the rest of the weekdays (refer to MAP).
  • All our Package deals include return transfers from the airport to camp and back any day of the week at no extra cost as long as you book a minimum of 7 nights.
  • The public Tuesday and Saturday ferry departs Padang harbour at 7 AM and arrives to Sikabalua port at 10AM for a brief layover. Then, the ferry will continue its path to Siberut, arriving approximately at 1.30 PM. Once in Siberut, guests will be picked up by our staff on one of our speedboats to transfer them to our camp. Guests will arrive at 3 PM to have some lunch and afterwards, enjoy their first afternoon surf session.

Do you have motorcycles for rent?

Yes, we have rental motorcycles. You need a deposit to use a motorcycle.

What time is check-in/check-out?

Check in happens as soon as you land from your :

-Speedboat transfer (usually after 4pm on the afternoon)

-Fast Ferry via Tuapejat (Mondays, Wednesdays, Fridays and Sundays) at 11.30 am

-Fast Ferry via Siberut (Tuesdays, Saturdays) at 3pm

-Fast Ferry via Siberut (Thursdays) at 11.30 am

Check out:

-Speedboat transfer (usually 7am in the morning)

-Fast Ferry via Tuapejat 12:00

-Fast Ferry via Siberut 12.30

What are your private speedboat "Direct to camp" boat options?

We offer a private speedboat upgrade that can save you Time and Money by avoiding the Padang overnight and up to 7 hours of public stop-overs

This Speedboat goes directly to our camp in 3.5 hours , is one of the fastest in the archipelago with 400HP and the most comfortable even in rough weather.  It has direct transfer dropping you at the resort without any stop overs at Sikabaluan or Siberut. You will be able to choose to depart Padang anytime before 3pm so you can aim to land in PAdang anytime before 1.30pm to avoid the initial overnight in Padang. Arrival back in Padang can also be arranged to suit your afternoon flight out of Padang from 11am onwards.

Please check out our Stay With us page for the set transfer dates or inquire with us today!

Where is the Mentawais

The Mentawais lie approximately 150km off the coast of West Sumatra. The gateway to the islands is only via the city of Padang.

Daily flights from Kuala Lumpur or Jakarta serve as your best option of arrival. All domestic airlines accept surfboards

Air Asia: has daily services from Kuala Lumpur and Jakarta

The only way to get to the Mentawai Islands is by boat. Either a private speedboat or a Public Fast Ferry

  • Fast ferry boats leave the city of Padang every day. These public transfer ferries go to Siberut on Tuesdays, Thursdays and Saturdays, then to Tuapejat the rest of the weekdays (refer to MAP).
  • All our Package deals include return transfers from the airport to camp and back any day of the week at no extra cost as long as you book a minimum of 7 nights.
  • The public Tuesday and Saturday ferry departs Padang harbour at 7 AM and arrives to Sikabalua port at 10AM for a brief layover. Then, the ferry will continue its path to Siberut, arriving approximately at 1.30 PM. Once in Siberut, guests will be picked up by our staff on one of our speedboats to transfer them to our camp. Guests will arrive at 3 PM to have some lunch and afterwards, enjoy their first afternoon surf session.

Do you include transfers in your packages?

With our All-Inclusive packages, ferry tickets and taxis are included. All packages include Padang hotel accommodation. We take care of guests from the moment they land in Padang until they fly away at the end of their epic adventure with us.

Once guests return from Mentawai Surf Camp upon completion of their surf trip, our staff will then take them from Padang Port to the hotel or directly to the airport.

Do you have motorcycles for rent?

Yes, we have rental motorcycles. You need a deposit to use a motorcycle.

What are your private speedboat "Direct to camp" boat options?

We offer a private speedboat upgrade that can save you Time and Money by avoiding the Padang overnight and up to 7 hours of public stop-overs

This Speedboat goes directly to our camp in 3.5 hours , is one of the fastest in the archipelago with 400HP and the most comfortable even in rough weather.  It has direct transfer dropping you at the resort without any stop overs at Sikabaluan or Siberut. You will be able to choose to depart Padang anytime before 3pm so you can aim to land in PAdang anytime before 1.30pm to avoid the initial overnight in Padang. Arrival back in Padang can also be arranged to suit your afternoon flight out of Padang from 11am onwards.

Please check out our Stay With us page for the set transfer dates or inquire with us today!

Where is the Mentawais

The Mentawais lie approximately 150km off the coast of West Sumatra. The gateway to the islands is only via the city of Padang.

Daily flights from Kuala Lumpur or Jakarta serve as your best option of arrival. All domestic airlines accept surfboards

Air Asia: has daily services from Kuala Lumpur and Jakarta

The only way to get to the Mentawai Islands is by boat. Either a private speedboat or a Public Fast Ferry

  • Fast ferry boats leave the city of Padang every day. These public transfer ferries go to Siberut on Tuesdays, Thursdays and Saturdays, then to Tuapejat the rest of the weekdays (refer to MAP).
  • All our Package deals include return transfers from the airport to camp and back any day of the week at no extra cost as long as you book a minimum of 7 nights.
  • The public Tuesday and Saturday ferry departs Padang harbour at 7 AM and arrives to Sikabalua port at 10AM for a brief layover. Then, the ferry will continue its path to Siberut, arriving approximately at 1.30 PM. Once in Siberut, guests will be picked up by our staff on one of our speedboats to transfer them to our camp. Guests will arrive at 3 PM to have some lunch and afterwards, enjoy their first afternoon surf session.

Do you include transfers in your packages?

With our All-Inclusive packages, ferry tickets and taxis are included. All packages include Padang hotel accommodation. We take care of guests from the moment they land in Padang until they fly away at the end of their epic adventure with us.

Once guests return from Mentawai Surf Camp upon completion of their surf trip, our staff will then take them from Padang Port to the hotel or directly to the airport.

Do you have motorcycles for rent?

Yes, we have rental motorcycles. You need a deposit to use a motorcycle.

Still Need Help?

Call +62 8116604419 (WA)
Email us here.
Dusun PeiPei, Taileleu
Siberut Selatan
Sumatera Barat