Terms & Conditions

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By payment to Mentawai Surf Camp, all guests abide by our terms & conditions.
Please read below carefully, and if you have any questions - please dont hesitate to email us anytime.

1. DEFINITIONS

2. LIABILITY DISCLAIMER

Camp not liable for:

• Personal item damage or theft
• Illness, injury, or death
• Expenses from delays, natural disasters, war, unrest, terrorism, acts of God
• Guest actions, legal matters, crime, drugs, Indonesian law violations
• Internet/computer issues
• Tickets once obtained
• Immigration, visas, overstay penalties

Surfing Risk: Guest assumes total responsibility. Remote surfing involves inherent dangers.

Travel Insurance:Mandatory. Must cover medical evacuation, trip cancellation, injury, illness. No insurance, no boarding. Proof required 14 days before arrival.

3. GUEST REQUIREMENTS

4. BEHAVIOR AND REMOVAL

Mentawai Surf Camp reserves the right to cancel accommodation due to inappropriate behavior.

Camp reserves right to cancel accommodation for inappropriate behavior.

Removal for:

• Illegal drug use
• Violence or threats
• Sexual harassment
• Gross negligence (safety)
• Property damage

Result: Immediate removal, no refund, guest bears transport off island.

Damage Deposit: $500 (individual) / $2,000 (Buyout). Held on card, released post-trip minus damages.

5. BOOKING STRUCTURE

5.1 Package Types

6. PAYMENT TERMS

6.1 Structure

All payments non-refundable. Flex system is your protection.

6.2 Methods

• Bank transfer (AUD, USD, EUR)
• Wise (preferred)
• Credit card (+3% fee)

6.3 Price Changes

Camp reserves right to alter prices before full payment. Will maintain indicated prices where possible.

7. DATE CONFIRMATION PROCESS

8. CANCELLATION AND REFUNDS

All payments non-refundable. Flex system protects against flat spells. Purchase travel insurance for all other circumstances.

Camp Cancellation (rare): Full credit 24 months, or alternate dates with 10% discount. No cash refunds.

Force Majeure: 24-month credit or alternate dates. No cash refunds. Remote operations require this policy.

No-Show: Failure to arrive within 24 hours of confirmed date without notice: full forfeiture, no credit.

9. FLEXIBILITY GUARANTEE

All packages: ±10 days guaranteed within blocked month.

If Camp cannot deliver shift due to operational constraints: 24-month credit or equivalent alternate dates with 20% discount.

Limitations: Guarantee is operational availability, not meteorological outcome. We guarantee ability to shift, not that better waves will exist.

10. PADANG NIGHTS

11. ROOM CONFIGURATION

Individual packages: Assigned by Camp based on booking order, composition, preferences.

Buyout: Group leader designates room assignments due 30 days before arrival. Changes after: $500 fee.

Configuration options:

• Bunk Full Flex: Random or matched by age/vibe
• Crew Trio: 3 singles or 1 double + 1 single
• Premium Pair: Queen or 2 singles
• Private Sanctuary: King bed
• Buyout: Leader decides, 4 rooms, 11 beds max

12. CAPACITY

13. SURFING AND SAFETY

Mandatory: Comprehensive travel insurance including medical evacuation.

Guide Authority: Final authority on breaks, timing, ability-based assignments.

Medical Disclosure: Pre-existing conditions, medications, allergies must be disclosed. Camp not liable for undisclosed conditions.

Boat Allocation:

• Individual: Rotation by ability, conditions, group size
• Buyout: All 6 boats, total control

14. EXTENSIONS

15. PRIVACY AND DATA

Camp secures booking information. Not forwarded except for legal matters directly affecting Camp.

Photos/video may be used for marketing. Opt-out available on request.

16. GOVERNING LAW

Governed by laws of Indonesia. Disputes resolved in good faith; litigation in Medan, Indonesia.

17. COSTS NOT INCLUDED

• Mentawai surf tax (~AUD $100 per person)
• Excess baggage
• Personal spending
• Food not prepared by Camp
• Alcohol
• Travel insurance
• Airport departure taxes
• Passport and inoculation costs
• Personal costs from transport delays

18. AGENT COMMISSIONS

19. ACCEPTANCE

Payment of deposit constitutes acceptance of these Terms and Conditions.

Questions: info@mentawai-surfcamp.com

Camp reserves right to change these Terms at any time. Current version governs.

END OF TERMS AND CONDITIONS

How to Book Your Trip

Four Rooms. One Promise. Your Month, Your Waves.

THE ULTRA-SIMPLE FLEX SYSTEM

Every guest gets the same guarantee:

Then choose:

THE FOUR ROOMS + BUYOUT

STEP-BY-STEP BOOKING

Step 1: Choose Your Room + Flex or Fixed

Solo?

• Budget, social: Bunk Full Flex — Flex ($5,460) or Fixed ($3,822)
• Luxury, privacy: Private Sanctuary — Flex ($11,400) or Fixed ($7,980)

Two of you?

• ‍Premium Pair — Flex ($7,875 pp) or Fixed ($5,512 pp)

Three of you?

• ‍Crew Trio — Flex ($6,500 pp) or Fixed ($4,550 pp)

Four or more?

• ‍Full Camp Buyout — Flex ($6,100-$9,500 pp) or Fixed ($4,270-$6,650 pp)

Step 2: Email Your Request

Individual rooms: info@mentawai-surfcamp.com

‍Full Camp Buyout: buyout@mentawai-surfcamp.com

Subject formats:

Include:

• All guest names and surf levels
• Flex: Preferred month and target window (e.g., "June 15-25, flexible ±10 days")
• Fixed: Exact dates (e.g., "June 20-30, locked")
• Room configuration preferences (bed setup, dietary needs, vibe)

Step 3: Receive Quote

Within 24 hours:

• Price for Flex and Fixed (if both possible)
• Current camp occupancy
• Availability confirmation
• Payment instructions

Step 4: Confirm with Deposit

50% deposit locks your booking.

Payment: Bank transfer, Wise, or crypto. Details in quote.

Step 5: We Monitor & Coordinate (Flex Only)

Step 6: Arrive, Surf, Extend If Firing (Flex Only)

Day 1: Padang pickup, overnight, ferry briefing

‍Day 2: Speedboat to camp, settle in, first session

‍Days 3-12+: Surf perfect waves

‍Day 8: Flex only — Extend? Add 2-6 nights pro-rated

‍Final day: Return to Padang, overnight, airport transfer

Fixed bookings: Locked nights, no extensions, no shifts.

PRICING BY DURATION

Peak Season (June-August)

Shoulder Season (March-May, September-October)

20% discount vs. peak. Same Flex/Fixed structure.

WHAT'S INCLUDED (ALL PACKAGES)

✓ Your exclusive bed/room

✓ 6 boats: 38/25-knot speedboats + two 80hp vessels + two dinghies

✓ Daily guided trips to 25+ breaks

✓ Split by ability: advanced/intermediate groups

✓ 4K video analysis

✓ All meals by Le Cordon Bleu-trained chef

✓ 2 compulsory Padang nights + all transfers

✓ Starlink WiFi

Not included: Mentawai surf tax (~$200/person), alcohol, travel insurance (mandatory), flights.

FREQUENTLY ASKED QUESTIONS

"Can I switch from Flex to Fixed after booking?"Yes, before the 14-day confirmation point. Adjusted rate applies, refund of difference.

"Can I upgrade from Fixed to Flex later?"Yes, pay the 30% difference, subject to month availability.

"Fixed Dates — what if forecast is flat?"You take it as it comes. No shifts, no refunds. That's the trade for 30% off. Purchase travel insurance for cancellation coverage.

"What if I need to extend on Fixed?"Not available. Fixed means locked. Book Flex if flexibility matters.

"Can I do Fixed for some guests, Flex for others?"No. Per room decision. Buyout is all Flex or all Fixed.

"When should I book?"

THE BOTTOM LINE

Ready?

Email info@mentawai-surfcamp.com or buyout@mentawai-surfcamp.com with Flex or Fixed preference. Quote within 24 hours.

Rooms sell monthly. Don't wait.

Answer:

1. Accommodation Cancellation due to Inappropriate Behavior:

• We reserve the right to cancel accommodations if a guest displays inappropriate behavior.

2. Cancellation and Refunds:

• No Refunds on Tariffs: Once booked, tariffs are non-refundable.
• Refunds via Travel Insurance: We recommend obtaining travel insurance immediately after booking. Refunds for evacuations, lost luggage in Padang, missed accommodations, or transfer delays due to flight issues are typically processed through your travel insurance.
• Additional Charges: Extra transfers or changes to the planned itinerary may incur an administrative fee.

3. Booking and Payment Policies:

• Deposit Requirement: A deposit is required to secure a reservation. Without a deposit, there is no booking confirmation.
• Full Payment Deadline: Full payment must be received within 30 days of the departure date. Failure to comply can result in the withdrawal of the booking.
• Late Payments: Late payments may be accepted but are subject to a penalty fee per person.

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all our rooms are non-smoking.

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