1. Definitions

1.1 Booking types

FIXED means a booking at the agreed standard rate and confirmed dates. FLEX means an optional booking upgrade priced 30% above the corresponding FIXED rate and carrying the date-adjustment rights in Section 9.

1.2 Original target date and window

The Original Target Arrival Date is the date stated when the FLEX booking is first confirmed. The original FLEX Window runs from 10 calendar days before through 10 calendar days after that date, inclusive. The window remains anchored to the original target date.

1.3 Other terms

A Full Camp Buyout is exclusive use of the accommodation and services specified in its confirmed quotation. An Extension is an additional night beyond the confirmed departure. Force majeure refers to extraordinary circumstances outside a party’s reasonable control that prevent or materially disrupt performance.

2. Liability and assumption of risk

2.1 Remote-island risks

Surfing, boating, swimming and remote-island travel carry inherent risks, including reefs, powerful waves, currents, collisions, injury, illness and death. Medical assistance and evacuation may be delayed by weather, sea conditions and limited transport.

2.2 Guest responsibilities

Guests must act within their abilities, follow reasonable safety instructions, disclose relevant health information and avoid activities while impaired or unfit.

2.3 Personal property and external providers

Guests should safeguard personal belongings. Airlines, ferries and other independent providers may have their own terms. MSC remains responsible for its own contractual and legal obligations.

2.4 Insurance and emergencies

Comprehensive travel insurance covering surfing, illness, injury, medical evacuation, cancellation and interruption is mandatory. MSC will make reasonable efforts to coordinate emergency assistance but cannot guarantee immediate evacuation.

2.5 Legal protections

Nothing in these terms excludes or restricts liability or consumer remedies that cannot lawfully be excluded, including liability arising from MSC’s own legally actionable conduct.

3. Guest requirements

3.1 Travel documents

Guests must obtain and maintain valid passports, visas, entry permissions and other documents required for travel to Indonesia.

3.2 Insurance evidence

Provide proof of appropriate insurance at least 14 calendar days before arrival. For reservations made less than 14 days before arrival, proof must be supplied before departing for camp.

3.3 Medical disclosure and baggage

Disclose relevant medical conditions, allergies and limitations affecting safety. Comply with transport baggage limits and advise MSC of oversized equipment in advance; extra charges may apply.

3.4 Minors

A guest under 18 must travel with a parent, legal guardian or another responsible adult. If the accompanying adult is not the parent or legal guardian, written parental or guardian authorization, emergency contacts and permission to arrange emergency medical assistance are required.

4. Guest behaviour, damage and removal

4.1 Conduct

Guests must treat staff, other guests, local communities and property respectfully and comply with reasonable safety and operational directions.

4.2 Serious misconduct

Illegal drugs, violence, threats, sexual harassment, serious or repeated safety violations and deliberate or reckless property damage are prohibited.

4.3 Warnings and removal

MSC may warn guests for lesser violations. Serious misconduct or repeated violations may lead to termination of the stay, including immediate removal where safety requires. Unused services following justified removal are not refundable except where required by law.

4.4 Departure costs

Guests removed for misconduct are responsible for reasonable departure transportation costs, subject to weather, vessel availability and safe operating conditions.

4.5 Property damage

Guests are responsible for reasonable and documented repair or replacement costs for damage they cause deliberately, negligently or recklessly. Normal wear and tear is excluded. MSC does not require a standard damage deposit for individual bookings or Full Camp Buyouts.

5. Booking structure

5.1 Package controls

The accepted quotation and package description define accommodation, occupancy, services, transfers, inclusions and exclusions. Package names do not independently establish FLEX eligibility.

5.2 Minimum stays

There is no universal minimum stay. Any minimum is set by the selected package and accepted quotation.

5.3 Confirmation

A reservation is confirmed when MSC accepts it and receives the required deposit. FIXED dates are agreed at confirmation; FLEX is available only where expressly purchased and confirmed.

6. Payment terms

6.1 FIXED deposit and balance

FIXED bookings require a non-refundable 25% deposit. The remaining 75% is due 40 calendar days before scheduled arrival. Bookings made within 40 days of arrival follow the payment schedule stated in the accepted quotation or invoice.

6.2 FIXED grace period

A 10-calendar-day grace period runs from the 40-day balance deadline to 30 days before arrival. If the balance remains unpaid after that period and the guest has not requested more time, MSC may cancel the booking, release accommodation, retain the deposit and waive the unpaid balance. Requests for additional time require MSC approval.

6.3 FIXED late fee

A USD 60 late-payment fee applies only where MSC accepts payment of the outstanding final balance fewer than 30 calendar days before arrival; it does not arise merely from payment during the ordinary grace period.

6.4 FLEX deposit and balance

FLEX is priced 30% above the corresponding FIXED booking rate. A non-refundable 50% deposit confirms the booking. The remaining 50% is due 10 calendar days before the original FLEX Window opens—that is, 20 calendar days before the Original Target Arrival Date.

6.5 FLEX deadline stays fixed

The FLEX final-payment deadline remains based on the Original Target Arrival Date even if the guest changes the scheduled arrival within the FLEX Window. The previous 24-hour balance deadline and six-hour payment grace period do not apply.

6.6 FLEX unpaid balance

If the FLEX balance remains unpaid after its deadline, MSC may request immediate payment or agree to extra time. Any cancellation for non-payment must comply with the booking agreement and applicable law. No automatic six-hour grace period applies.

6.7 Methods and fees

Accepted payment methods and any disclosed processing charges will be stated before payment. The accepted invoice controls the agreed booking price.

7. Date confirmation

7.1 FIXED dates

FIXED arrival and departure dates are agreed at booking. Changes require MSC approval and may involve additional charges.

7.2 FLEX dates

FLEX permits adjustments within the original ±10-day arrival window, with at least 24 hours’ notice before the currently scheduled arrival. Each change moves departure by the same number of days so the booked duration stays unchanged.

7.3 Locking

A FLEX guest may expressly lock dates earlier; otherwise dates lock automatically 24 hours before the currently scheduled arrival. Once locked, further changes are not covered by the FLEX guarantee.

8. Cancellations and refunds

8.1 FIXED cancellation before full payment

If a guest cancels before paying the outstanding 75%, MSC retains the 25% non-refundable deposit and waives the unpaid balance, even if the 40-day due date has passed.

8.2 FIXED cancellation after full payment

After full payment, amounts paid are non-refundable on guest cancellation, subject to applicable law.

8.3 FLEX guest cancellation

If a FLEX guest cancels before paying the final 50%, MSC retains the 50% non-refundable deposit and waives the unpaid balance. Once paid, both FLEX payments are non-refundable on guest cancellation, subject to applicable law. FLEX provides date-adjustment rights, not a cash-refund entitlement.

8.4 Cancellation caused by MSC

Where MSC is directly responsible for cancelling a confirmed booking, it will offer alternative dates by mutual agreement or a credit valid for 24 months from cancellation, equal to amounts paid for cancelled services. Credits may be applied to a future booking subject to availability and agreed price differences. Any refund or other remedy required by law takes precedence.

8.5 Force majeure and third-party disruptions

For extraordinary events or disruptions outside MSC’s reasonable control, guests should seek reimbursement under their travel insurance where covered. MSC will reasonably assist with documentation, communication and possible alternatives, without guaranteeing insurer payment. This clause does not displace MSC’s legal obligations or mandatory guest remedies.

8.6 No-shows

A guest who fails to arrive within 24 hours of the confirmed arrival without notice may be treated as a no-show, with unused services non-refundable subject to applicable law. MSC may still consider practical alternatives case by case.

9. FLEX date-adjustment guarantee

9.1 Eligibility and window

FLEX must be purchased and expressly confirmed in advance. The original 21-day window spans the Original Target Arrival Date ±10 calendar days and does not reset after adjustments.

9.2 Unlimited changes

Unlimited arrival-date adjustments are permitted within that original window provided each is communicated at least 24 hours before the then-scheduled arrival and before dates lock.

9.3 Duration and locking

Departure shifts by the same number of days as arrival, preserving booked nights. Dates lock on explicit guest instruction or automatically 24 hours before the currently scheduled arrival.

9.4 No surf guarantee

FLEX does not guarantee waves, weather or particular surf conditions. Requests outside the window or after locking are not guaranteed and require separate approval.

10. Padang accommodation and transfers

10.1 Package-specific inclusions

Airport pickup, Padang hotel nights, ferries, flights and speedboat transfers are included only where expressly stated in the accepted package or quotation.

10.2 Schedule and safety

Transfers depend on schedules, weather, sea conditions, vessel availability and safety decisions. Alternative travel arrangements may incur additional agreed costs.

10.3 Delayed arrivals

If flights, connections or other travel outside MSC’s reasonable control delay a guest, MSC will make reasonable efforts to preserve the remaining confirmed nights. Missed nights and unused services are not automatically refundable or transferable.

10.4 Extra costs and insurance

Replacement transfers, additional accommodation and other delay-related costs are the guest’s responsibility unless agreed otherwise or required by law. Guests should claim eligible losses through their insurer; MSC will reasonably assist with supporting documents.

10.5 Departure date

Delayed arrival does not automatically extend the booked departure. Additional nights require approval and are subject to availability and charges.

11. Room configuration and allocation

11.1 Individual reservations

MSC allocates rooms according to the purchased package, availability and reasonable guest preferences.

11.2 Full Camp Buyouts

The buyout organizer may determine room assignments, subject to safe occupancy and the confirmed room configuration.

11.3 Changes

Room changes require MSC approval. There is no automatic USD 500 room-change fee or fixed 30-day assignment deadline; any agreed extra cost will be communicated in advance.

12. Guest capacity

12.1 Standard maximum

The standard maximum is 12 guests across the entire Camp, including individual and Full Camp Buyout reservations.

12.2 Exceptional approval

Up to 14 guests may be accommodated only with MSC’s express prior approval and only where rooms, staffing, vessels and safety arrangements permit.

13. Surfing, boats and safety

13.1 Operational authority

MSC surf guides and boat operators have final operational authority over boat allocations, destinations, routes, departure times, safety decisions and ability-based groupings.

13.2 Participation

MSC may restrict an activity where health, ability, behaviour, equipment or conditions create an unacceptable safety risk. Guests must follow reasonable instructions.

13.3 Emergency response

MSC will reasonably coordinate assistance within remote-island limitations. Medical evacuation times cannot be guaranteed.

14. Stay extensions

14.1 FIXED and FLEX

Both FIXED and FLEX guests may request additional nights at the applicable standard FIXED nightly rate; the 30% FLEX premium does not apply to those added nights.

14.2 Availability

Extensions require accommodation and operational availability and may not displace existing confirmed reservations. Services and prices for approved extra nights will be stated at confirmation.

14.3 Distinction

A FLEX date shift preserving the original duration is not an extension; nights added beyond the booked duration are extensions.

15. Privacy, personal data and media

15.1 Information use

MSC collects and uses information reasonably necessary for booking administration, payments, accommodation, travel logistics, safety and legal compliance, and may share necessary details with relevant operational providers and authorities. MSC does not sell guest personal information.

15.2 Filming

MSC may photograph and film surfing and Camp activities for coaching and guest services. Participation in filming does not by itself constitute permission to use identifiable images for advertising.

15.3 Promotional consent

MSC will seek appropriate consent before publicly using identifiable guest media for promotion. Guests may decline such use, including for minors, and may contact MSC about privacy requests.

15.4 Protection and rights

MSC will take reasonable measures to secure data, retain it only as needed for legitimate purposes and comply with applicable rights of access, correction and deletion.

16. Governing law and disputes

16.1 Law

These terms are governed by the laws of the Republic of Indonesia.

16.2 Resolution

Parties should first seek to resolve disputes through direct, good-faith communication.

16.3 Jurisdiction

Where legally permitted, unresolved disputes may be submitted to competent courts in Padang, West Sumatra, Indonesia. Mandatory consumer rights and jurisdictional rules prevail.

17. Costs not included

17.1 General exclusions

Unless expressly included in the confirmed package, guests pay applicable Mentawai surf taxes and permits, excess baggage, personal spending, outside food and beverages, alcohol, insurance, personal travel documentation and vaccinations, applicable travel taxes, optional services and personal delay-related expenses.

17.2 Priority of quotation

Specific inclusions in the accepted package or quotation take precedence over this general exclusions list.

18. Acceptance and amendments

18.1 Acceptance

Payment of a required deposit or the full booking amount constitutes acceptance of the version of these terms supplied for that reservation. Group organizers should communicate the terms to their guests.

18.2 Version control

The terms supplied at booking govern that reservation. Later website updates do not automatically alter confirmed bookings.

18.3 Amendments

Material changes to an existing booking require agreement unless required by law. MSC may publish revised terms for future bookings with a new effective date.

18.4 Contact

Questions and requests: info@mentawai-surfcamp.com.