All bookings are subject to availability and the conditions confirmed in your personalised quotation.
How does FIXED booking work?
FIXED Booking Terms & Conditions
Your dates confirmed. Our standard rate.
1. Standard Booking Rate
FIXED is our standard booking option, with agreed arrival and departure dates and no FLEX premium.
2. Confirming Your Booking
A 25% non-refundable deposit confirms your reservation. Your package and confirmed quotation specify the accommodation, services and inclusions.
3. Final Payment
The remaining 75% is due 40 calendar days before arrival. A 10-day payment grace period applies. If payment remains outstanding after the grace period and no additional time has been requested, the Camp may cancel the reservation and retain the deposit. A USD 60 late-payment fee applies if an outstanding balance is accepted fewer than 30 days before arrival.
4. Confirmed Travel Dates
Your arrival and departure dates are agreed when you book. FIXED does not include guaranteed date adjustments.
5. Changing Your Dates
You may request a date change, but approval depends on availability, Camp operations and any applicable charges. Changes are not guaranteed.
6. Cancellation Before Full Payment
If you cancel before paying the final 75%, the deposit is forfeited and the unpaid balance is waived, even if the balance due date has passed.
7. Cancellation After Full Payment
Once the full booking price has been paid, payments are non-refundable in the event of guest cancellation, subject to applicable law.
8. Extending Your Stay
Additional nights may be requested at the applicable standard FIXED nightly rate, subject to accommodation and operational availability. Existing reservations take priority.
9. Travel Insurance
Comprehensive travel insurance covering surfing, medical care, evacuation, cancellation and interruption is mandatory. Please review the full Terms & Conditions for insurance and travel-disruption requirements.
FIXED is for guests whose travel dates are settled.
Yes. Your options depend on whether you chose FIXED or FLEX.
1. FIXED Bookings
With FIXED, your arrival and departure dates are confirmed when you book. You can request a date change, but it is not guaranteed: approval depends on accommodation availability, Camp operations and any applicable additional charges.
2. FLEX Bookings
With FLEX, you can adjust your arrival date as many times as you need within the original window of 10 calendar days before or after your original target arrival date. The window stays anchored to that original date and does not reset when you make a change.
Give us at least 24 hours' notice before your currently scheduled arrival. Your departure date moves by the same number of days, so the length of your stay stays the same.
3. When FLEX Dates Become Final
You can lock your dates earlier if you wish. Otherwise, your FLEX dates automatically lock 24 hours before your currently scheduled arrival. Further changes after locking are not covered by the FLEX guarantee and require separate approval.
4. Extending Your Stay
Both FIXED and FLEX guests may request additional nights at the applicable standard FIXED nightly rate. Extensions depend on availability and cannot displace confirmed reservations.
5. Flights, Ferries and Other Travel Arrangements
Changing your Camp dates does not automatically change flights, ferries, hotels or private transfers. Third-party changes may involve separate charges. If travel is disrupted after your dates are locked, travel insurance may cover eligible losses, depending on your policy.
FIXED gives you the standard rate. FLEX gives you more freedom to choose when you arrive.
What does our speedboat fleet consist of and how do we operate it to service guests at the camp?
The Agile Dinghy: Equipped with a 40hp engine, this small yet powerful boat is perfect for intimate adventures. Whether you're planning a fishing trip or exploring the secluded beaches of isolated islands, this dingy offers a personalized experience.
The Mentawai Ferrari Gondola: Our fast fiberglass boat, cruising at 25 knots, is a dream for small surfing groups of 1- 2 people, plus a videographer. Nicknamed the 'Mentawai Ferrari Gondola,' it's ideal for quick, hit-and-run surf missions. Its speed and agility also allow it to accompany our larger boat, enabling larger groups to split and explore multiple waves in a single session. Plus, it's our go-to "UberEats" boat for delivering lunch directly to you at the surf spot, ensuring you don’t miss a moment of epic surf.
The Versatile Voyager: This larger fiberglass boat travels at a smooth 22 knots, powered by 2x 40hp engine. Accommodating up to 5 guests, its sturdy build and rooftop design make it perfect for dividing larger groups for diverse surfing expeditions. It’s a reliable choice for reaching surf spots spread far and wide.
The Luxurious Cruiser: Our flagship large speedboat is the epitome of surfing luxury. With a cruising speed of 24 knots and a robust 500HP engine, it can comfortably carry up to 12 guests. This boat is not just a mode of transport; it's a floating haven. Equipped with satellite internet, power outlets, and a dry storage area for sensitive equipment like cameras and laptops, it's ideal for all-day surfing escapades. You'll find luxury amenities on board, including comfortable sleeping arrangements with inflatable mattresses, canopies for shade, and bean bags for relaxation. Whether you're capturing the big swells on camera or cruising in style to your next surf destination, this boat promises comfort, convenience, and unparalleled surfing experiences.
How do we operate to serve you better?
Our fleet is operated by experienced and knowledgeable staff, dedicated to making your surfing adventure in Mentawai unforgettable. We prioritize safety, comfort, and a seamless surfing experience. Our boats are maintained to the highest standards and are equipped with all the necessary safety gear. We're here to ensure that you spend less time traveling and more time surfing the best waves Mentawai has to offer.
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